Contact & Grievance
Last Updated: July 14, 2026
Use this page for DentaSphere sales, onboarding, activation, billing, payment, support, privacy, cancellation, refund and grievance matters.
1. Service Operator
DentaSphere
Operated by The CoreSphere Technologies
Sole Proprietorship
A/003, Shubhlabh C.H.S, New M.H.B Colony, L.T Road
Borivali West, Mumbai 400092
Maharashtra, India
Operated by The CoreSphere Technologies
Sole Proprietorship
A/003, Shubhlabh C.H.S, New M.H.B Colony, L.T Road
Borivali West, Mumbai 400092
Maharashtra, India
2. General Contact
Product Support:
admin@dentasphere.in
Billing, Payments & Grievance: info@thecoresphere.com
Merchant Legal Entity: The CoreSphere Technologies
Primary Phone: +91 83693 80942
Alternate Phone: +91 70454 53313
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Sunday: Closed
Billing, Payments & Grievance: info@thecoresphere.com
Merchant Legal Entity: The CoreSphere Technologies
Primary Phone: +91 83693 80942
Alternate Phone: +91 70454 53313
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Sunday: Closed
3. Contact Categories
- Sales Enquiry: Product demonstration, pricing, plan or clinic requirements.
- Activation Support: Trial, workspace, plan or feature activation.
- Technical Support: Login, access, feature, integration or platform issues.
- Payment Support: Failed, pending, duplicate or unrecognised transactions.
- Billing Request: Invoices, receipts, payment confirmation or billing corrections.
- Cancellation / Refund Request: Subscription cancellation or refund review.
- Privacy Request: Access, correction or deletion requests relating to personal data.
- Grievance: Unresolved service, payment, privacy or customer-support complaints.
4. Information to Include
- Clinic name and workspace or account identifier.
- Authorised contact name.
- Registered email address and phone number.
- Invoice, subscription, order or transaction reference where relevant.
- A clear description of the issue.
- Relevant screenshots with confidential details hidden.
Never send a UPI PIN, card PIN, CVV, OTP, NetBanking password or complete card details.
5. Grievance Process
- Email info@thecoresphere.com with the subject line DentaSphere Grievance.
- Provide the clinic, account, invoice, transaction or service reference.
- Describe the issue and desired resolution clearly.
- We may request additional information to verify identity, authority, payment or service history.
- We will review the matter and communicate the resolution or next step.
6. Response Timelines
- General enquiries are ordinarily acknowledged within one working day.
- Support, billing, payment and grievance matters are ordinarily acknowledged within two working days.
- Resolution time depends on complexity, verification and third-party involvement.
- Where immediate resolution is not possible, we will make reasonable efforts to provide a status update.
7. Escalation
If the issue remains unresolved after the initial response, reply to the same email thread with the subject line Escalation – DentaSphere Grievance and include the earlier correspondence and reason for escalation.
8. Privacy and Confidentiality
Information submitted for support or grievance handling will be used only to verify, investigate and resolve the matter, maintain records, prevent fraud and comply with legal obligations.