Terms and Conditions

Welcome to DentaSphere, an AI-powered dental clinic management software platform developed and operated by The CoreSphere Technologies. By registering for, accessing or using DentaSphere, you agree to these Terms and Conditions.

1. Acceptance of Terms

By accessing DentaSphere or registering for a trial, you confirm that you are authorised to act on behalf of your dental clinic, practice, organisation or business. If you do not agree with these Terms, you must not register for or use DentaSphere.

2. About DentaSphere

DentaSphere provides software tools for dental clinic operations, including appointment management, patient records, billing, prescriptions, follow-ups, clinic settings, AI-assisted workflows, reminders, dashboards, reporting and communication support.

DentaSphere is a software-as-a-service platform. We provide the technology platform, but the clinic remains responsible for the correctness, legality, clinical suitability and patient-facing use of all information entered, generated, stored, shared or communicated through the platform.

3. 30-Day Free Trial

DentaSphere may offer a 30-day free trial for eligible clinics. Trial access is provided at our discretion and may be suspended, limited or terminated if false information is provided, if the platform is misused or if activity appears unsafe, abusive, unlawful or non-compliant.

Trial availability, duration, features and limits may change without prior notice. Continued access after the trial period may require an active paid subscription.

4. Account Registration and Credentials

• You must provide accurate clinic, administrator, email, phone and workspace information during registration.
• You are responsible for keeping login credentials secure.
• Temporary passwords must be changed on first login where required.
• You are responsible for all activity performed under your clinic workspace and user accounts.
• You must immediately inform us if you suspect unauthorised access or misuse.

5. Subscription, Billing and Access

After the free trial, continued use of DentaSphere may require an active subscription. Subscription plans, pricing, billing cycles, payment terms, taxes and included features may vary.

Failure to pay subscription charges may result in suspension, limitation or termination of access. We may provide a grace period at our discretion, but we are not obligated to do so.

6. Clinic and Patient Data Responsibility

• Your clinic retains ownership of patient records, appointment data, prescriptions, billing data, uploaded media and other clinic data entered into DentaSphere.
• Your clinic is responsible for ensuring that patient data is collected, entered, stored, used and shared lawfully.
• Your clinic must obtain any patient consents required for communication, follow-ups, WhatsApp/SMS/email messages, clinical images, prescriptions, invoices, reminders and AI-assisted features.
• Your clinic must ensure that only authorised users access patient or clinic data.

7. AI-Assisted Features

DentaSphere may include AI-assisted features such as suggestions, summaries, follow-up recommendations, billing reminders, appointment confirmation assistance, AI Vision summaries, support guidance and workflow recommendations.

• AI outputs are assistive and may be incomplete, inaccurate or unsuitable for a specific clinical or operational situation.
• Doctors, clinic administrators and authorised users must review and approve AI-generated or AI-assisted content before acting on it or sharing it with patients.
• DentaSphere does not provide medical diagnosis, treatment decisions, legal advice, tax advice or financial advice.
• The clinic remains responsible for all final decisions and patient communication.

8. WhatsApp, SMS, Email and Communication Consent

DentaSphere may support communication through WhatsApp, SMS, email, phone links or third-party messaging providers for onboarding, login credentials, appointment confirmations, billing reminders, payment links, follow-ups, review requests, support messages and service updates.

• By registering, the clinic administrator consents to receive account, trial, billing, service, onboarding and support communication from DentaSphere.
• The clinic is responsible for obtaining patient consent before sending patient-facing messages through WhatsApp, SMS, email or other channels.
• Message delivery depends on third-party providers, telecom networks, WhatsApp/Meta policies and recipient availability.
• DentaSphere is not responsible for failed delivery, delays, spam filtering, blocked numbers, messaging policy restrictions or third-party service interruptions.

9. Acceptable Use

You agree not to use DentaSphere to:

• Break any applicable law, regulation or professional duty.
• Upload malicious code, attempt unauthorised access or compromise platform security.
• Access or attempt to access another tenant’s data.
• Send spam, abusive, misleading, unlawful or non-consented communication.
• Store or share content that is illegal, harmful, fraudulent, defamatory or violates third-party rights.
• Use the platform for any purpose unrelated to legitimate clinic, healthcare, dental, administrative or business operations.

10. Third-Party Services

DentaSphere may integrate with third-party services such as hosting providers, email services, SMS/WhatsApp gateways, payment gateways, AI providers, analytics tools, cloud storage or authentication services. Use of such services may be subject to their own terms, pricing, limitations and policies.

We are not responsible for outages, policy changes, charges, account restrictions or service limitations imposed by third-party providers.

11. Data Backup and Availability

We aim to maintain reliable service availability and reasonable data protection practices. However, no online service can guarantee uninterrupted availability or absolute data security. Clinics should maintain their own operational backup or export procedures where legally or operationally required.

12. Suspension or Termination

We may suspend, restrict or terminate access if there is non-payment, suspected misuse, security risk, unlawful activity, false registration information, violation of these Terms or any activity that may harm DentaSphere, other tenants, patients, third-party providers or the public.

13. Limitation of Liability

To the maximum extent permitted by law, DentaSphere and The CoreSphere Technologies shall not be liable for indirect, incidental, special, consequential, punitive or business-loss damages, including loss of revenue, data, goodwill, patient communication or operational continuity.

The clinic remains responsible for verifying clinical, billing, prescription, communication, compliance and operational decisions made using DentaSphere.

14. Changes to Terms

We may update these Terms from time to time. Updated terms will be posted on this page with the latest update date. Continued use of DentaSphere after changes means you accept the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute relating to these Terms, DentaSphere or The CoreSphere Technologies shall be subject to the jurisdiction of courts in Mumbai, Maharashtra, India.

16. Contact

For questions about these Terms, contact DentaSphere through the Contact & Grievance page or your registered communication channel.