Refund & Cancellation Policy

Last Updated: April 29, 2026

Thank you for choosing DentaSphere. We strive to provide enterprise-grade practice management software. Please read our policy regarding subscriptions, cancellations, and refunds carefully.

1. 30-Day Free Trial

We offer a 30-day, risk-free dedicated trial of the DentaSphere platform. During this period, no payment method is required. Because clinics have 30 days to fully evaluate the software prior to purchasing a subscription, we do not offer refunds once a paid billing cycle has commenced.

2. Subscription Cancellations

You may cancel your DentaSphere subscription at any time through your Administrator Dashboard or by contacting our support team. Cancellation will prevent any future billing charges.

• Monthly Plans: If you cancel during an active billing month, your software instance will remain operational until the end of that current monthly billing period. We do not prorate or refund partial months of service.
• Annual Plans: Annual subscriptions are purchased at a discounted rate in exchange for a one-year commitment. If you cancel an annual plan prior to the end of the 12-month term, your instance will remain active until the end of the current annual cycle. We do not offer prorated refunds for unused months on annual contracts.

3. Data Export Upon Cancellation

Upon cancellation or termination of your subscription, your account will be suspended. You will have a limited grace period (as defined in your specific SLA) to request an export of your clinic's data before the instance is permanently archived or deleted.

4. Exceptional Circumstances

Refunds are only granted in the highly unlikely event of a documented, prolonged service outage or critical systemic failure on the part of The CoreSphere Technologies that breaches our Service Level Agreement (SLA), at the sole discretion of management. If in case the refunds have been approved, it will be credited to the original payment mode within 15-30 business days,